Privacy Policy and Data Protection

At rivaneloqtis, we take your privacy seriously and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our financial planning subscription service. Last updated: September 9, 2025.

Information We Collect

We collect information necessary to provide our financial planning consultation services and improve your experience with our platform.

• Contact details including name, email address, phone number, and mailing address
• Financial information relevant to your planning goals, income ranges, and asset categories
• Communication preferences and consultation history to personalise our service
• Website usage data and technical information to enhance user experience

How We Use Your Information

Your personal information is used solely to deliver our financial planning services and communicate with you about your subscription.

• Providing personalised financial planning consultations and analytical reviews
• Communicating about your subscription, appointments, and service updates
• Improving our services based on client feedback and usage patterns
• Ensuring compliance with Australian financial services regulations and record-keeping requirements

Legal Basis for Processing

We process your personal information based on the following legal grounds under Australian privacy law.

Legal Basis: We process your data on the basis of consent and legitimate interest in providing financial planning services.

Information Sharing and Disclosure

We do not sell your personal information and only share data in limited circumstances necessary for service delivery or legal compliance.

• With service providers who assist in delivering our consultation services, bound by confidentiality agreements
• When required by Australian law, regulation, or valid legal process
• To protect our rights, property, or safety, or that of our clients or others

Cookies and Website Data

We use cookies and similar technologies to enhance your website experience and understand how our services are used. Detailed information is available in our Cookie Policy, with options to manage your preferences.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorised access, use, or disclosure. This includes encryption, secure servers, access controls, and regular security assessments to maintain the confidentiality of your data.

Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information and how we use it.

• Access your personal information and request copies of data we hold about you
• Correct inaccurate or outdated information in our records
• Request deletion of your personal information, subject to legal and contractual obligations
• Opt-out of marketing communications while maintaining service-related communications
• Lodge complaints with the Australian Information Commissioner if you believe we've mishandled your data

Data Retention and Storage

We retain your personal information only as long as necessary to provide our services and meet legal requirements. Financial planning records are typically maintained for seven years as required by Australian financial services regulations, while marketing data is retained based on your ongoing consent.

Children's Privacy Protection

Our financial planning services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18 without parental consent.

Privacy Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. We'll notify active subscribers of significant changes via email and post updates on our website with revision dates.

Contact Information

For questions about these disclaimers or our services, please contact us using the information below.